Refund Policy

Our Refund Policy

At DeepSeek Image Generator, we strive to ensure your complete satisfaction with our services. This refund policy outlines the conditions under which we offer refunds for our subscription plans and point purchases.

Subscription Refunds

• 14-Day Money-Back Guarantee: If you're not satisfied with your subscription, you can request a full refund within 14 days of your initial purchase.
• To request a refund for a subscription, please contact our support team with your order details.

Point Purchase Refunds

• Unused Credits: Refunds for point purchases are available only if less than 10% of the credits have been used and the request is made within 7 days of purchase.
• Technical Issues: If you experience technical issues that prevent you from using your purchased credits, please contact our support team for assistance or a potential refund.

Non-Refundable Situations

• Credits that have already been used for image generation cannot be refunded.
• Point purchases where more than 10% of the credits have been used are not eligible for refunds, as computational resources have already been allocated.
• Subscriptions that have been active for more than 14 days are not eligible for refunds.
• Accounts that have violated our Terms of Service are not eligible for refunds.

Refund Process

To request a refund, please contact our support team at [email protected] with the following information:

• Your account email address
• Date of purchase
• Order ID or transaction reference
• Reason for the refund request

We will process your refund request within 5-7 business days. Approved refunds will be issued to the original payment method used for the purchase.